Hotel Botanico & The Oriental Spa Garden

Had a fantastic time in Tenerife last week with a phenomenal stay at Hotel Botanico. Big shout out to the staff- specially Pino, Patricia, Adama, and the rest of the staff. I made my reservation the day before arrival and Pino, the hotel manager, provided me with room options when I arrived and Adama took the time to give me a tour of the rooms to decide which one I preferred- without being pushy on upselling.

Also worth mentioning that throughout my stay, the staff remembered my name and asked how my stay was and if I had any questions about the island and suggestions where to go- little things but adds a little touch to the experience. The hotel cleaning staff also did a superb job; my room was clean daily. Very much appreciated the chocolates they left in my room daily!

I read a lot of reviews about the air conditioning; it does work and you have control of it- you just have to tinker with it a little bit. Click on the fan button until it’s illuminated with only the 1 or 2 fan icon (don’t let it set to “automatic”); that allowed me to set my room temp down to 16.5*.

Overall very pleased with my stay; would highly recommend. I’ve been a fan of LHW hotels and I would definitely

Amazing location and stunning scenery. Was our 1st time here and we thoroughly enjoyed our experience here. The hospitality these staff give is amazing. Wanted to say a big thanks to Omar who was always very welcoming at the door and helped show us our room, Manuel at reception for helping book the star gazing excursion at short notice, Antonio at reception too for being welcoming and helping with our luggage, and the lady who always welcomed us to breakfast by surname rather than asking for our room number. Loved the evening chocolates the hotel gave too haha. These staff are so valuable for the hotel and we would recommend anybody to stay here to experience what we did here.

A wonderful stay, the staff is very friendly and the atmosphere of the hotel is superb. All the artworks along the halls and the statues are beautiful. They also have an indoor bird garden which was lovely to look at, and three in hotel restaurants as well as a Michelin star restaurant nearby with shuttle access. Definitely recommend this to anyone who loves being close to nature in a relaxed environment. Oh and there’s a golf course too!

I was really excited to visit this spa as my husband gifted me the Day Spa + Ritual experience for Valentine’s Day. The hotel itself is beautiful and the atmosphere is truly lovely — it feels luxurious and relaxing from the moment you walk in. My therapist was friendly and kind; however, she chewed gum throughout the entire treatment. I personally find chewing noises very distracting (it’s a big pet peeve of mine), and it made it difficult to fully relax and enjoy what should have been a calming experience. In a five-star spa setting, I would expect a higher level of professionalism and attention to detail. Unfortunately, the experience ended on a very uncomfortable note. After the treatment, while I was putting my robe back on, the therapist left the door wide open and a man was standing outside and could see directly into the room. I was completely exposed and felt embarrassed and upset. That moment really overshadowed what should have been a special and relaxing gift.

We stayed here for 8 days. We chose the hotel because of its strong reviews and were happy to pay premium prices for an almost guaranteed 5-star experience.

To start, the positives: the doormen and valet staff were absolutely excellent. Every interaction with them was warm and welcoming — they genuinely set the tone when arriving back at the hotel each day. Breakfast was genuinely fantastic and absolutely at true 5-star level.

Unfortunately, several issues throughout the stay significantly impacted the experience.

For 2.5 days out of our 8-day stay, the gym was unavailable because the hotel had booked it out for Netflix. There was no prior warning, signage, or communication — it felt as though the hotel hoped most guests simply wouldn’t notice. One of the reasons we booked this hotel was because it had a gym. After multiple complaints from guests, the hotel created a makeshift gym in a conference room on the second day.

From around day 3 or 4, housekeeping standards declined. Dirty coffee cups were left behind, used tea bags remained in the room, espresso pods and milk weren’t replenished, and towel quantities became inconsistent - one day we’d have four towels, the next only